Refund policy

Return & Refund Policy – Lickers

 


Last updated: 7/1/2026


At Lickers, we take pride in delivering high-quality ice cream and frozen desserts. Due to the nature of our products, please read our return and refund policy carefully before making a purchase.

 

 

 

1. No Returns for Frozen Products

 


Because our products are perishable and temperature-sensitive, we do not accept returns or exchanges for any ice cream, frozen desserts, or food items once they have been sold or delivered.


This is to ensure food safety and hygiene standards are maintained.

 

 

 

2. Refunds & Replacements – When Are They Allowed?

 


We will offer a refund or replacement only in the following cases:

 

  • You received the wrong item

  • Your order arrived damaged, melted, or defective

  • There is a missing item in your order

  • The product is clearly unfit for consumption upon arrival

 

 

 

 

3. Reporting a Problem

 


If there is an issue with your order, please contact us within:


📌 24 hours from the time of delivery or collection


Please provide:

 

  • Your order number

  • A clear photo or video of the item(s)

  • A brief description of the issue

 


You can contact us at:

📧 [Insert your support email]

📱 Or via [your WhatsApp / Instagram / contact form]

 

 

 

4. Refund Method

 


If your case is approved:

 

  • Refunds will be made to the original payment method, or

  • A store credit or replacement item may be offered instead, depending on the situation.

 


Refund processing time may take 5–10 working days, depending on your payment provider.

 

 

 

5. Non-Refundable Situations

 


We do not offer refunds or replacements for:

 

  • Change of mind

  • Wrong flavour chosen

  • Wrong size or quantity ordered

  • Failure to store the product properly after delivery or collection

  • Melted products due to customer not being available to receive the order

  • Issues reported after 24 hours

 

 

 

 

6. Delivery Responsibility

 


Please ensure:

 

  • Someone is available to receive the order at the delivery time

  • The product is immediately stored in the freezer

 


Lickers will not be responsible for quality issues caused by delayed receipt or improper storage after delivery.

 

 

 

7. Contact Us

 


If you have any questions about this policy, please contact:

📧 [Insert your email]

📱 [Insert contact method]

 

 

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